Cancellation Policies

Kampi allows owners to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that Will be enforced to protect both renter and owner alike. Each listed camper and its confirmed on our site will clearly state the cancellation policy. Renters may cancel and review any penalties by viewing their travel plans and then clicking ‘Cancel’ on the appropriate reservation. A owner will be able to see the number of reservations a renter has Cancelled over the previous 12 months when the renter submits Booking request.

Strict: 50% refund up until 1 week prior to arrival

  • Delivery fees are always refunded if the rener did not take the trip.
  • The Kampi service fee is refundable if the renter cancels before the trip starts. If a renter books a reservation that overlaps with any part of an existing reservation, we won’t refund the Kampi service fee if they decide to cancel.
  • Base fees (the total day rate you're charged) are refundable in certain circumstances as outlined below.
  • If there is a complaint from either party, notice must be given to Kampi within 24 hours of trip start.
  • Kampi will mediate when necessary, and has the final say in all disputes.
  • A reservation is officially canceled when the renter clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Cancel.
  • Cancellation policies may be superseded by the Renter Refund Policy, extenuating circumstances, or cancellations by Kampi for any other reason permitted under the Terms of Service. Please review these exceptions.
  • Applicable taxes will be retained and remitted.
Thu, Jun 08
3:00 PM

For a 50% refund of base fees, cancellation must be made seven full days prior to local trip start time (or 3:00 PM if not specified) on the day of trip start, otherwise no refund. For example, if trip starts on Friday, cancel by Friday of the previous week before trip start time.

Fri, Jun 15
3:00 PM

If renter cancels less than 7 days in advance, the base fees are not refunded.

Mon, Jun 18
11:00 AM

If renter decides to end the trip prematurely , the base fees are not refunded.