Booking terms
Most bookings are on-request, and the owner has 72 hours to approve or decline. Some listings are set up for instant booking instead, and the listing page says which. Payment is taken in full or in two installments (50 percent now, 50 percent 14 days before check-in).
Cancellation
Cancellation policies are set by each owner and shown on the listing. Cancel a request before you have paid and nothing is owed. Once you have paid, cancelling before the trip starts means a non-refundable booking fee of up to R189 can apply, and cancelling once the trip has started can forfeit more than that amount.
Damage and disputes
Damage is assessed against the pre-trip condition report and the refundable security deposit. Disputes are handled by Kampi's admin team and escalated to insurance where needed.